RETURN POLICY
All purchases of RS Ruana products are fulfilled through our official Amazon USA store.

Returns, refunds, and replacements are handled directly by Amazon in accordance with their return policies.

Customers may return eligible items within the return window provided by Amazon. For full details, please refer to Amazon’s return policy at the time of purchase.

If you experience any issues with your order, please contact Amazon customer support through your order page.

For any purchase-related inquiries, customers should contact Amazon directly through their order account.

RS Ruana does not directly process returns or refunds, as all transactions are securely completed through Amazon's platform. Refunds are typically processed within 5–7 business days after the returned item is received and approved by Amazon. For additional support inquiries, please contact us at support@ruanaofficial.com

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PRIVACY POLICY
RS Ruana respects your privacy and is committed to protecting your personal information.

This website does not directly collect payment information or process transactions. All purchases are completed securely through Amazon.

If you contact us through support@ruanaofficial.com, we may collect limited information such as:
- Name and email (if you contact us)
- Website usage data (analytics)

Your information is used only to:
- Respond to inquiries
- Improve website experience

We do not sell, rent, or share your personal data with third parties.

For purchases made on Amazon, please refer to Amazon’s Privacy Policy.

 

TERMS & CONDITIONS
By using this website, you agree to the following terms:

- RS Ruana provides product information and directs customers to our official Amazon listing.
- All purchases are completed through Amazon, and their terms, policies, and conditions apply.
- Product availability, pricing, shipping, and returns are managed by Amazon.
- RS Ruana is not responsible for order processing, shipping delays, or fulfillment issues handled by Amazon.

All content on this website, including branding, images, and text, is the property of RS Ruana Retail Group Corp. and may not be copied or used without permission.

We reserve the right to update these policies at any time.